At Wollem, we want you to love your jewelry. We understand that sometimes a piece doesn't meet your expectations when it arrives, or you may change your mind. Our return policy builds trust and ensures you can shop confidently, knowing you have options if something isn't quite right.
To initiate a return:
Contact our customer service team within 14 days of delivery via email at [your email] or through our online return portal at [link]
Provide your order number and reason for return
Receive your prepaid return shipping label (if applicable)
Pack the item securely in its original packaging with all certificates and accessories
Ship the item back to us using the provided label
Returns are inspected within 2-3 business days of arrival at our facility
Refunds are issued to your original payment method within 10 business days of approval
You'll receive email notifications at each stage of the return process
For international orders, customers are responsible for return shipping costs and any customs duties. Please contact us before returning international orders to receive specific instructions and ensure proper processing.
We're happy to exchange items for a different size, style, or product of equal or greater value. To request an exchange:
Follow the standard return process and indicate you'd like an exchange
Once we receive and inspect your return, we'll ship your replacement item at no additional cost (domestic orders only)
If exchanging for a higher-priced item, you'll be charged the difference
Items marked as "Final Sale" during promotional periods cannot be returned or exchanged unless they arrive damaged or defective. These items are clearly marked on product pages and at checkout.
Wollem offers 2 years Warranty on its products, covering manufacturing defects.
Normal Wear and Tear: Signs of regular use, such as thinning of straps, worn tips, surface scratches, or minor discoloration from daily wear, are not covered.
Chemical Exposure: Damage caused by exposure to chemicals, including perfumes, cosmetics, lotions, household cleaners, chlorine, or saltwater, is not covered.
Loss or Damage: Stones or parts lost due to accidents, impacts, improper storage, or negligence are not covered.
Unauthorized Modifications or Repairs: Any alterations, repairs, or modifications performed by unauthorized parties will void the warranty.
If your jewelry arrives damaged or defective:
Contact us immediately with photos of the damage
We'll arrange for a free return and send a replacement or full refund
Damaged items due to shipping are covered regardless of the 14-day return window
We believe a fair return policy helps create long-term relationships with our customers and we're committed to making every interaction with Wollem a positive one. If you have any questions or concerns about our return or warranty policies, please don't hesitate to reach out.
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